serving guide and starting prices

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In busy times I can get fully booked more than three weeks in advance and all custom designs require a minimum of two weeks' notice. I can usually accommodate cupcakes or some of my simpler cake designs with less warning, but not always. My regulars reserve the date as soon as they know it with a deposit (approximately 1/3 of the anticipated value) and get back to me closer to the time with the details. I accept wedding bookings up to 18 months in advance.

To help me give you the right information as efficiently as possible, please let me know:

• the date of eating as well as the date of collection (if different)
• the size or number of servings
• flavour for sponge and buttercream (check out my Flavours and Special Diets page)
• details of any dietary requirements
• thoughts on design: see my dedicated pages for Small Cakes, Theme Cakes, Something Special and Weddings. My Instagram is often more up to date than my website so it's often worth a look there to see more recent designs (don't forget to follow!) 

I take a non-refundable deposit of 1/3 of the anticipated cake value to book in. The balance is due 2 weeks prior to collection, by which time the size, flavour of your cake and all decorative details must have been finalised. 

Orders placed less than two weeks prior to collection are immediately payable in full up front to confirm the booking. 

Payment is by bank transfer or I can send a credit card payment link for a 2.5% surcharge. 

I get asked this a lot and I'm sorry to say that it's just not possible for the majority of orders. For orders above £300, large corporate orders and weddings, I do offer delivery for an additional fee starting at £30, or delivery and set up starting at £50. People sometimes send an Uber to collect cakes from me: I am happy to help ensure they are safely installed in the boot and you can meet them at the other end. 

I am 'open' for collection 9:15-11am and 5:30-7:30pm Wednesday to Sunday, by prior arrangement. You can park right outside and there are no parking restrictions. Just mid the speed bumps!

Please tell me if you are considering doing this so that I can make necessary adjustments to my processes and timelines.  Cakes can be collected the day before eating but must be stored in the fridge overnight. Cupcakes really are best on the day of collection: I can buy you some extra time by handing them over frozen so that they can thaw overnight and be perfect for the morning. 

If you need to change the date of your event please let me know as soon as possible: I shall do everything I can to accommodate this, but it is not always possible if I am already fully booked on your chosen date.  You can change sizes, flavours and even the design up to 2 weeks prior to collection: pricing may change accordingly. Please bear in mind that any bespoke items which have been made or ordered cannot be refunded, and it may not be possible for me to order new items for you at short notice. Many people add cupcakes to their order to accommodate late RSVPs: this is usually fine, just drop me an email.

You can cancel your order up to 2 weeks prior to collection and the balancing payment will not be payable. Deposits, however, are non-refundable and account for the time spent in the booking process, any bespoke items I may have already ordered for you as well as potential lost income if I cannot refill your slot.  Less than two weeks prior to collection, the cake cannot be cancelled and unfortunately no refunds will be given. However, provided I have more than 72h notice, I may be able to delay your cake to a future date, or to hold the balancing portion of your payment against a future order. This is done solely on a case-by-case basis.